Returns Policy

If you wish to cancel your order for a full refund you have the right to do so, providing you notify us in writing of your intention within 14 working days of the day after delivery. Please notify us by Email:

Any goods supplied must then be returned at your own expense, within 14 days of your notice to cancel to us at:

Coastal DCC
Ipswich Model Railway Centre,
48-52 Tomline Road,
Ipswich,
IP3 8DB

Providing the goods are returned complete with any accessories you will receive a full refund within 30 days of your notice to cancel.

We know that at times as modellers you purchase items with the intention of installing them at a later date, however you later discover that they become surplus to requirements. In this instance if you get in contact with us first we shall see what can be done for you, so long as they are in an unused condition, with their original unsealed packaging and so long as the item is still offered as a current product by the manufacturer we will refund you, or provide you with a credit for the value of the goods.

Faulty Items

For Goods that are defective or damaged on arrival, get in contact with us first and we shall email you out a returns label for you to use.